Blend Euro is hiring for an Infrastructure Project:
The Onboarding Specialists’ goal is to provide consistent value-based BMC oversight for BMC Helix onboardings and reduce time to value for customers. They are assigned for all BMC Helix ITSM onboards (customers migrating from on-premise, Remedyforce, and/or other ITSM solutions).
Understand and validate what the customer considers “success”, what value the customer expects to get from the service, and what KPIs will be measured to realize that value.
Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans.
Help customers plan for product upgrades and patches, and maintenance activities.
Coordinate with various internal teams to ensure consistent alignment of standard processes. Coordinate vendor interactions and support tickets when required.
Follow and promote use of industry best practices, standards, and procedures.
Take care of Incident and Changes (2nd level support) & On Call Duties.
Strong understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace).
Experience in ITSM tools implementations, configurations and integrations with 3rd party applications.
Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management).
Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
Should have experience in performing data analysis, data migration and importing/exporting data in the platform.
Experience in performing performance fine-tuning following the best practices with good troubleshooting skills.
Experience in API integrations to integrate with third party applications.
Good Communication skills to interact with stakeholders.
Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases.
Self-starter with strong technical skills.
Good English communication skills