About the Client

CPIC BRASIL Fibras de Vidro Ltda was the first glass fiber reinforcement production unit in Latin America to obtain the ISO 9002 certificate. It is currently certified in ISO 9001, 14001 and OHSAS 18001. CPIC BRASIL exports its products to the United States, Europe, Asia and Latin American countries.

Services

  • AMS

AMS

Business challenge

  • Several recurring problems, high call volume, users' dissatisfaction with the system.

Solution

  • Through a partnership with IT, we were able to solve critical system problems, reduce the number of calls and start using the hours spent with problems with improvements.

Business benefits

  • Greater user confidence with the system;
  • Decrease in support cost;
  • IT started to focus on other problems since it felt safe with its system partner.