Blend IT's AMS – Applications Management Services enables the IT area to be more tactical and less operational.

The importance of support is especially related to this: allowing you to focus on learning how to use IT to improve your company's position in the market.

Some of the many benefits that Blend's AMS – Applications Management Services can provide, as it is a systems-oriented AMS:

  • Extract greater performance from the system;
  • Eliminate recurring problems and ensure continuous improvement;
  • Bring know-how of the best market practices to the client's system;
  • Improve processes;
  • Decrease IT's concern with the system and allow it to focus on other activities; Be an IT arm of the client;
  • Improve the user experience of the system;
  • Quality in customer service;
  • Operate at the same temperature as the customer in calls.
Want to know how AMS Blend IT enables your IT to be more tactical and less operational?

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    We meet technical and functional demands, carry out monitoring and follow-up of applications, seeking evolutionary improvements and user training. All support is controlled by a support manager, with high knowledge and performance in the role to generate the best results for our customers.

    We carry out an advanced diagnosis, looking for improvements in your company's systems, through an evolutionary analysis that includes:

    Evolutionary maintenance in order to meet the demands of your company

    Preventive maintenance to mitigate instability events

    Proposition of improvements for the optimization of resources and performance

    We use the ITIL methodology, because we are not only concerned with solving the call, but we seek to solve the root cause of the problem, always focusing on making an evolutionary improvement of the client's system. Our AMS – Applications Management Services encompasses the following pillars:

    Corrective
    maintenance
    Evolutionary
    improvements
    Meets demands
    technical and functional
    Application
    monitoring
    Updates
    follow-up
    Root cause service
    User training
    Performance tuning

    Economy, better use of resources and greater productivity for your business. Blend IT support allows:

    Support for the following technologies:

    advance of hours
    Excess balance at the same rate
    Small improvement projects
    Cumulative baseline for 3 months