Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)

Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making

Strong knowledge of IT Service Management, SAP Basis and SAP Application

Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers  

Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus

Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus

Cloud architecture and IT technical infrastructure know-how

Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)

Understanding of escalation handling and procedures

Experience in working with cross-cultural and cross-functional teams or individuals

Proficiency in English and Arabic

Localization will be Lisbon and it will be a hybrid working model.